Homemade food delivery service, Islamabad, Lahore, Karachi, Faisalabad and more.
PH +92 333 518 9005 Skype: Lunchpk
Islamabad, Lahore, and Karachi

Lunch.pk Terms & Conditions

WEBSITE TERMS AND CONDITIONS 


Introduction
These terms and conditions govern your use of the website; www.lunch.pk. By using www.lunch.pk, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website. This website uses cookies. By using this website and agreeing to these terms and conditions, you consent to lunch.pk use of cookies in accordance with the terms of lunch.pk privacy policy / cookies policy. License to use website
Unless otherwise stated, lunch.pk and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved. You may view, download for caching purposes only, and print pages or other content from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions. You must not:
republish material from this website (including republication on another website); sell, rent or sub-license material from the website; show any material from the website in public; reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose; edit or otherwise modify any material on the website; or redistribute material from this website except for content specifically and expressly made available for redistribution]. Where content is specifically made available for redistribution, it may only be redistributed within your organisation.
HOW TO MAKE AN ORDER AND HOW IT IS PROCESSED
1. Compiling your Order:
Once you have selected the Products you wish to order from the menu and provided the other required information, you will be given the opportunity to submit your Order by email at orders@lunch.pk or calling us at our phone numbers. It is important that you check all the information that you enter and correct any errors before clicking or selecting this button; once you do so we will start processing your Order and errors cannot be corrected.
2. Amending or cancelling your Order: Once you have submitted your Order and your payment has been authorized, you will not be entitled to change or cancel your Order, nor will you be entitled to a refund (please refer to paragraph 4.4 for details of the process relating to rejected Orders). If you wish to change or cancel your Order, you may email us at cancel@lunch.pk. However, there is no guarantee that we will be able to agree to your requests as we may have already started processing your Order. 

3. Payment authorization: Where any payment you make is not authorized, your Order will not be processed. 4. Processing your Order and rejections: On receipt of your Order, we will begin processing it and will notify you by email that your Order has been received and is being processed.Please note that any confirmation page that you may see on the Website and any Order confirmation e-mail that you may receive each merely indicate that your Order has been received and is being processed by us, and does not necessarily mean that your Order has been accepted by the Restaurant. We endeavor to communicate any rejection promptly, and we will notify you (generally by email) as soon as reasonably practicable if we are unable to proceed with your order. However, we have the discretion to reject Orders at any time because they are too busy, due to weather conditions or for any other reason. 5. Delivery of your Order: Estimated times for deliveries and collections are provided directly from lunch.pk and are only estimates. We cannot guarantee that Orders will be delivered or will be available for collection within the estimated times.
PRICE AND PAYMENT Delivery costs:

Prices will be as quoted on the Website. These prices may exclude delivery costs and any online payment administration charge imposed by lunch.pk (if you pay for your Order online). These will be added to the total amount due where applicable. 2. Incorrect pricing: This Website contains a large number of products and it is possible that some of the menus may include incorrect prices. If the correct price for an Order is higher than the price stated on the Website, we will normally contact you before the relevant Order is dispatched. In such an event, we are under any obligation to ensure that the Order is provided to you at the incorrect lower price or to compensate you in respect of incorrect pricing. 3. Payment methods: Payment for Orders must be made by an accepted credit or debit card through the Website or cash on delivery. 4. Card payments: If you pay by credit or debit card, you may be required to show the receipt at the time of delivery as proof of identification and so that they can check that the card conforms with the receipt data for the Order. Please note that from time to time there may be delays with the processing of card payments and transactions; this may result in payments taking up to sixty (60) days to be deducted from your bank account or charged to your credit or debit card. 5. Rejected Orders: Because of standard banking procedures, once you have submitted an Order that you are paying for by credit or debit card and your payment has been authorized, your bank or card issuer will ring-fence the full amount of your Order. If your Order is subsequently rejected by the Restaurant (as described in paragraph 4.4 above) or cancelled for any other reason, your bank or card issuer will not transfer the funds for the Order to us, and will instead release the relevant amount back into your available balance. However, this may take between 3 to 5 working days (or longer, depending on your bank or card issuer). You acknowledge and agree that neither we nor the relevant Restaurant will be responsible or liable to you in relation to this delay by your bank or card issuer in the release of funds back into your account. Questions about your Order: If your Order is taking longer than expected or you have any other problems with your Order, you can contact our team at info@lunch.pk as described above and one of our Customer Care Advisers will attempt to contact the Restaurant in order to follow up on your query.
Compensation:
If you are dissatisfied with the quality of any Products or the service provided by lunch.pk and wish to seek a refund, a proportionate price reduction or any other compensation, you should complaint immediately at orders@lunch.pk. There is no refund on special offers and complaints received after 24 hrs of deliveries. Returns Policy A full refund will only be given if food is more than 120 minutes late, or if the food is not edible due to under cooking. The refund request must be reported immediately after delivery. All other complaints around lateness of food, orders being incorrect, staff complaints food not to your liking, general waiting times, or anything else should be directed to the Manager via a phone call or email. Any refund or part refund due to any of these complaints is completely at the manager’s discretion. Any abuse of our staff in any medium or format will result in the suspension or termination of your services with no refund. Acceptable use You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without lunch.pk express written consent. You must not use this website to transmit or send unsolicited commercial communications. You must not use this website for any purposes related to marketing without lunch.pk express written consent. Restricted access If lunch.pk provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential. Lunch.pk may disable your user ID and password in lunch.pk sole discretion without notice or explanation. User content In these terms and conditions, your user content means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose. You grant to Lunch.pk a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to Lunch.pk the right to sub-license these rights, and the right to bring an action for infringement of these rights. Your user content must not be illegal or unlawful, must not infringe any third party legal rights, and must not be capable of giving rise to legal action whether against you or Lunch.pk or a third party (in each case under any applicable law). You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint. Lunch.pk reserves the right to edit or remove any material submitted to this website, or stored on Lunch.pk servers, or hosted or published upon this website.

Lunch.pk rights under these terms and conditions in relation to user content, Lunch.pk does not undertake to monitor the submission of such content to, or the publication of such content on, this website. No warranties This website is provided “as is” without any representations or warranties, express or implied. Lunch.pk makes no representations or warranties in relation to this website or the information and materials provided on this website. Without prejudice to the generality of the foregoing paragraph, Lunch.pk does not warrant that: this website will be constantly available, or available at all; or the information on this website is complete, true, accurate or non-misleading. Limitations of liability Lunch.pk will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website: [to the extent that the website is provided free-of-charge, for any direct loss;] for any indirect, special or consequential loss; or for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data. These limitations of liability apply even if Lunch.pk has been expressly advised of the potential loss. Exceptions Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit Lunch.pk liability in respect of any: death or personal injury caused by Lunch.pk negligence; fraud or fraudulent misrepresentation on the part of Lunch.pk; or matter which it would be illegal or unlawful for t Lunch.pk o exclude or limit, or to attempt or purport to exclude or limit, its liability Reasonableness By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable. If you do not think they are reasonable, you must not use this website. Other parties

You accept that, as a limited liability entity, Lunch.pk has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against Lunch.pk officers or employees in respect of any losses you suffer in connection with the website. Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect Lunch.pk officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as Lunch.pk . Unenforceable provisions If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforce-ability of the other provisions of this website disclaimer. Indemnity You hereby indemnify Lunch.pk and undertake to keep Lunch.pk indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by Lunch.pk to a third party in settlement of a claim or dispute on the advice of Lunch.pk (legal advisers) incurred or suffered by Real Burger Ltd’s arising out of any breach by you of any provision of these terms and conditions[, or arising out of any claim that you have breached any provision of these terms and conditions].

Breaches of these terms and conditions Without prejudice to Lunch.pk other rights under these terms and conditions, if you breach these terms and conditions in any way, Lunch.pk may take such action as Lunch.pk deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you. Variation Lunch.pk may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version. Assignment Lunch.pk may transfer, sub-contract or otherwise deal with Lunch.pk rights and/or obligations under these terms and conditions without notifying you or obtaining your consent. You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions. Severability If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Entire agreement These terms and conditions constitute the entire agreement between you and Lunch.pk in relation to your use of this website, and supersede all previous agreements in respect of your use of this website. Law and jurisdiction These terms and conditions will be governed by and construed in accordance with PK law, and any disputes relating to these terms and conditions will be subject to the [non-]exclusive jurisdiction of the courts of The Pakistan.